Terms and
Conditions

Reservation and Payments

We strongly advice that when booking your holiday directly with Meektrails Safaris or with your travel agent, please do it early in advance. Standard policy for the majority of Kenya Tanzania safaris.

High season holidays in Kenya and Tanzania, i.e., July-October and January-March should be booked as early as possible to maximize chances of getting your choice of accommodation and destinations. Payment of a deposit of 30% of the safari fee should be made in advance before the commencement of safari for a reservation of space and confirmation of safari. The balance should be cleared before the start of the trip.

Cancellation and refund policy Full refund will be provided if cancellation is done in writing 30 days prior to the commencement of a safari. Refund on all pre-paid money will be based on cancellation fees levied by hotels, lodges and banks.

Alteration of tour

Should you fail to join a tour or join it after departure or leave it prior to its completion, please advise us in advance to avoid a none refund.

Mode of payment

All prices are quoted in US dollars and should be paid as such for on residents and in Kenya Shilling for residents. Foreign currency cheque and payment by credit card may be accepted at the current dollar buying rate and if done early in advance.

Insurance

It is a condition of booking that the sole responsibility lies with the guest to ensure that they carry the correct comprehensive travel and medical insurance to cover themselves, as well as any dependents and traveling companions for the duration of their tour. We recommend that you buy travel insurance through your agent before coming to East Africa, but local evacuation coverage is available in the unlikely event of a medical emergency while out in the bush. Please request for this service at the time of booking.

Medical information and liability

When you book a safari to Africa it requires that you be in generally good health. All guests must understand that while a high level of fitness is not required, a measure of physical activity is involved in all safaris. Bookings are accepted on the specific condition that and its agents act only as agents of passengers in all matters relating to hotel/lodge accommodation, tours transport, etc. we shall not be liable for injury, delay loss or damage in any manner whatsoever. Meektrails Safaris reserves the right to employ subcontracts to carry out all or part of the services agreed to be supplied. The Destination Consultants’ liability to passengers carried in its own vehicles is governed by the respective laws of the country in which the cause of action arises. Finally, whilst every care is taken, We, Meektrails Safaris cannot be held responsible for loss or damage to baggage. It is essential that persons with any medical problems and/or related dietary restrictions make them known to us well before commencement of Safari.

Accommodation

Most lodges and tented camps offer twin or double bed rooms with private bathrooms. Single rooms may be available with the payment of a single room supplement fee but not always guaranteed. Some facilities have available double beds upon request.

Itinerary changes

Although every effort is made to adhere to schedules, it should be noted that the tour operators in Africa may be obliged to occasionally change routes and camps on safaris as dictated by changing conditions. Seasonal rainfall, bush fires or other natural occurrences may bring about such conditions. Airlines, aircraft specific flights and other transfers may also need to be changed for various reasons.

Government taxes

Any increase in government taxes affecting costs included in the tour price will be passed through and paid for by the traveler. Any increase in the tour price due to a government tax rate hike shall not be sufficient grounds for any refund of fees already paid for the tour.

Guide replacement

If your guide is unable to lead a pre-scheduled safari due to illness or any other unavoidable factor Meektrails Safaris and its operators in reserve the right to substitute with another guide.

Wild animals

Please be aware that our safaris may take you into close contact with wild animals. Attacks by wild animals are rare, but no safari into the African wilderness can guarantee that this will not occur. The Destination Consultants cannot be held responsible for any injury or incident on the safari. Please note that the majority of the safari camps are not fenced and that wildlife do move freely in and around the camps. Always follow the safety instructions from the camp’s staff and your guide with regards to moving to and from your tent and while on game activities throughout your safari.

Game viewing

No guarantees are given for sightings of specific species of wildlife or for what may be considered “good or poor game viewing”, as the animals inhabiting the areas you will visit are wild and therefore behave as such. The Destination Consultants cannot be held responsible in any way for the presence or lack thereof of wildlife numbers, nor for the quality of game viewing on your safari.

Complains and refunds

If the Client has a complaint/refund query about any aspect of his/her holiday it should be reported immediately to a us and we will do whatever we can do during the safari. If the problem is not resolved to the client’s satisfaction any further complain/refund query should be made by the client in writing to us upon completion of the holiday.

In Case of Cancelation, The Following Cancellation Policy Will Apply;

  • 60 days and above 90% Refund
  • 45 to 59 days 60% Refund
  • 30 to 44 days 50% Refund
  • 15 to 29 days 25% Refund
  • Below 14 days No Refund

We strongly recommend that travel cancellation insurance should be obtained.

 

 

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